All products shipped by Manufacturer should arrive in brand-new and undamaged condition. Shipping and handling through freight carriers can cause exterior and interior damage to the CIC Powerbox™ product if improperly handled.

Never sign for or accept any delivery from CIC POWERBOX if there is any visible damage to your product without first contacting CIC POWERBOX. If for any reason you are unable to contact CIC POWERBOX, please refuse the delivery and send the product back to the manufacturer.

At the time of the delivery and in the presence of the delivery driver, please inspect the exterior of the shipment packaging for any signs of damage or improper handling including, but not limited to, cuts, scrapes, puncture wounds, torn stretch-wrap, etc… Should you discover any damage or evidence of improper handling, please take detailed digital photographs before opening the packaging. Do not use a box cutter or knife to open your shipment as you may cut or scratch the exterior of the product inside.

Once opened, inspect both the interior and exterior of the CIC Powerbox™ product for damage and then begin testing the functionality of the product by turning on lights, AC power, air compressor, DVM and any auxiliary applications before accepting the shipment. Should you discover any internal damage, external damage or non-functionality, please take detailed digital photographs of the damage to the product and/or take a digital video of any non-functionality and then immediately contact CIC POWERBOX by emailing info@cicpowerbox.com.au

If the damage is purely cosmetic, the buyer may choose to accept the shipment. If the damaged shipment is accepted, the buyer must note, in detail, any and all damage on the delivery receipt to properly initiate a damage claim with the freight carrier for arrangements to be made in conjunction with CIC POWERBOX to resolve the damage in the form of a monetary settlement remitted to the buyer. Damage claims are handled on a case-by-case basis and there is no guarantee of any settlement or refund. CIC POWERBOX carries insurance on all deliveries, however, each claim made may or may not be covered by the insurer, depending on the circumstances. Damage claims must be initiated within 5 business days of the delivery date.

If the damage is severe or if there is no functionality of some or all CIC Powerbox™ systems, then the buyer may choose to refuse to accept the delivery and return the shipment with the carrier. Contact CIC POWERBOX immediately to notify the company of the circumstances at which point CIC POWERBOX will make arrangements to ship a new replacement product to the buyer as soon as possible, only after the damage claim has been properly initiated. Damage claims must be initiated within 5 business days of the delivery date.

Failure to note damage on the delivery receipt, or failure to refuse delivery and return a damaged shipment with the freight carrier, may result in the buyer accepting responsibility for the loss or damage to the product. 

If for any reason a damaged shipment is accepted without properly noting said damage on the delivery receipt, please take detailed digital photographs of the damage to both the packaging and product and immediately contact CIC POWERBOX by emailing info@cicpowerbox.com.au. Concealed damage claims must be initiated within 5 business days of the delivery date.

Please note that all shipping and delivery times are estimated. After the order has been shipped, please contact the freight carrier with your tracking number for further information on the status of the order and its potential arrival date and time.